Edmonton Escape

A Crazy & Amazing Game of Escape

FAQ

Q: What exactly are the Escape Rooms?

The Escape Rooms are “real life escape games” for groups. The basic idea is that the team must solve a variety of puzzles in order to “break free” from a room containing locked doors before a 45 minute countdown reaches zero. To do so, they have to use not brute force, but skill and cunning.
This is a fun and challenging game that requires searching for clues, codes, keys and using objects in strange ways.

Even groups that do not escape find the experience rewarding.

Q: How much does it cost?

The price is $24.99/person per room. Please visit our Rates page for the most up-to-date information on rates.

Q: How can I pay?

We accept debit, credit, Visa, MasterCard, and cash. We do not accept American Express.

Q: Which time slots are still available?

Please refer to our accurate online calendar found under Book Now for available rooms and number of spots available. All available appointments appear click-able, green buttons. Blank spaces are not available. Please note that we generally do not have cancellations unless due to extenuating circumstances.
Please visit our Book Now page for the most up-to-date available bookings.

Q: Do You Accept Walk-In Appointments?

We welcome walk-in customers, but please note that during our busy hours, we may not have an open room available. Advanced bookings are preferred to guarantee you a spot. Please visit our Book Online page for up-to-date room availability, or call (780)757-9686.

Q: How can I make a booking?

Bookings can be made online on our easy and accurate Book Online page, or you can call (780)757-9686. If you book more than 8 participants Friday to Sunday, we may require a 20% deposit at the time of the booking. The balance can be paid when you arrive on the date of your booking.

Q: Minimum Age?

We recommend that children are 10 years of age or older to play without adults in the room, however younger children may play with their families. Regular price applies to all participants aged 5 years and up.

 

 


Game Specific Questions:

Q:What is the maximum number of participants?

This is dependent upon the room you choose. In Back to the Future we can have 2-6. Held Hostage, Samara, and National security can all fit 2-8. Sinking Ship accommodates 4-8 people.

Q: Can I play the Escape Room Alone?

We are afraid not. However, if you email us your interest, we can set up a pool of individual players that can all play together when your schedules allow.
What a great way to meet new people!
I am unsure how many players I will be bringing / Can I book an odd-numbered duel?
This is no problem as long as the maximum number of participants is not exceeded for your game style.

Q: What is the duration of the game?

With the standard booking you have 45 minutes to escape. We ask you to be 15 minutes early in advance of you game time to process payment and go over the waiver. The introduction will take about 10 minutes and after the game we will have some time to chat, take a picture of the group and say good-bye. You can count on exiting the Escape Rooms at the latest 60 minutes after your booked time begins.

Q: What’s the difference between your 5 games?

Our games are unrelated, self-contained challenges. They are fairly equal in terms of levels of difficulty and fun. They are all equally suitable for all ages and groups. All games are booked using separate booking calendars with differing availability on our booking page. They are not required to do in any particular sequence.
Our games are unique in the genre (escape room games) because they focus on puzzles and experiments with real objects, rather than being based on a specific theme or story.

Q: Is it possible to adjust and personalize the rooms?

Yes, it is possible to hide presents in the room, which will be found during the adventure by the person celebrating the birthday, special occasion or wedding.
Just let us know at the time of booking if you wish to use this option.

Q: Do you offer any birthday specials?

Yes! At Eescape we want to celebrate your birthday with you by offering the birthday participant a FREE game in one of our five exciting themed rooms. If you would like to surprise your friend or family member by hiding a present in the room for them to discover, we would be happy to assist you with that! Valid identification displaying your date of birth is required. This offer is only good on your birthday, within two days before/after that date. Our birthday discount is not combinable with any other specials we may be offering.

Q: What is the Combined Groups and Cancellation Policy?

Due to the high demand to play our games on weekends, we want to give everyone an equal chance to get into the room, if you are not able to fill the room to its full capacity; there is a chance you will be playing with another team.
EEscape strives to provide confirmation for your team via email and phone calls 24 hours prior to your booking. If there are changes in the number of participants in your team and EEscape is not notified 24 hours prior to your booking, your team may be responsible for the cost of the additional spots of the original booking.
If you book more than 8 participants Friday to Sunday, we may require a 20% deposit at the time of the booking. The balance can be paid when you arrive on the date of your booking.

Q: Do you sell gift certificate?

Gift cards can be purchased in-store or over the phone. Gift certificates can be picked up in-store or emailed after activation.